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View employer profileView all jobsJob contact detailsJob: Associate Hotel Director (Resident Manager)EmployerCelebrity Cruises.Posted22 Oct 2012ReferenceCEL073012AHDRLocationWorldwideJob TitleOperations Manager/DirectorEmployer TypeCruisePositionAssociate Hotel Director (Resident Manager)Salarynot specifiedEmail this job to a friendAdd to my shortlistJob description
Celebrity Cruises is looking for inspired global professionals who believe in success through commitment and pride to join our expanding family. As an industry leader in service and innovation, we provide a working environment that fosters career growth and development for our onboard team members. With a fleet of innovative cruise ships, each offering guests a premium vacation experience, there are almost countless opportunities to join us at sea.
We are currently seeking an Associate Hotel Director to join our team. This position assists the hotel director in the daily operations of the ship, strategic planning, forecasting, crew management and welfare, and overall guest satisfaction. The Associate Hotel Director should have the ability to manage the hotel operation in its entirety, as, occasionally, he/she may be asked to act as Hotel Director. This is a great opportunity for candidates who are searching for growth, as this position will thoroughly prepare a person to step into the role of Hotel Director. Potential candidates must have related management experience in a four or five star resort, hotel or cruise line.
Responsibilities include (but are not limited to):
Maintains highest level of guest satisfaction by overseeing the delivery of quality guest services and amenities, as well as addressing guests' complaints and resolving issues effectively Works closely with various departments and management including Hotel department and Technical team for maintenance issues and random weekly room inspections, as well as the inventory manager and financial controller to ensure cost controls Manages day to day financial transactions and ensuring accuracy prior to reviews by hotel director Responsible for attending meetings in accordance with Hotel department needs, including Workplace Safety to represent hotel in all safety issues, investigations and concerns Oversees the tendering operations in all tender ports of call, as well as regular walks on the ship to ensure Celebrity's STAR service philosophy is followed, and crew areas and dining are meeting or exceeding standards
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