COSTA CROCIERE: KOREAN GUEST SERVICES OPERATOR

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View employer profileView all jobsJob contact detailsJob: KOREAN GUEST SERVICES OPERATOREmployerCosta CrocierePosted19 Oct 2012LocationWorldwideJob TitleReception/ConciergeEmployer TypeCruisePositionKOREAN GUEST SERVICES OPERATORSalaryA good packageEmail this job to a friendAdd to my shortlist

Job description

We are looking for a KOREAN GUEST SERVICES OPERATOR to join Costa Cruise vessels:

Requirements:

-Korean nationality

-Secondary School in Hotel Management, Tourism degree or University degree in modern languages tourism or communication is highly appreciated

-Apprenticeship or work experience in Hotels or in tourism industry in positions related to customer service is requested

-Pleasant appearance, adequate grooming.

-Good knowledge of the most common software. Cash handling is appreciated

-Good knowledge of English and the knowledge of other Asiatic/European languages is highly appreciated.

Main duties:

-handling all requests and complaints in a professional and diplomatic way, focusing in Guests’ needs and problem solving.

-assisting with embarkation and disembarkation formalities

-assisting in cabin change control and registration

-ensuring the proper handling of Lost&Found Items and providing assistance with Damaged or Lost Luggage with efficiency, effectiveness and special care.

-handling Guests’ messages, external Calls, Emergency Calls, Fax, Internet and e-mail Services.

-publicising the items on sale onboard

-publicising the CostaClub and promoting the recruitment of new Members.

-assisting in registration of the Guests’ Credit Cards for settlement of shipboard accounts

-typing of messages and mail out, scheduling of meetings and activities of the Hotel Director.

Information:

Salary and embarkation details will be discussed individually

Opportunities:

We can offer you the chance to grow up in the position and to earn very good salary package

How to apply:

Please if you are interested submit your application cv directly to recruiting@costa.it writing KOREAN GUEST SERVICES OPERATOR in the email object

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